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Stickied Incidents

Sunday 20th October 2024

Core-Network To MT: Extensive customisation of our network

We will be carrying out extensive maintenance work on our network from 20 October 2024 from 00:30 to 02:30.

We are adapting the failover and VRRP principle in more detail, revising all of our routing configurations and commissioning additional backup solutions - in order to be able to provide improved options in the future.

This work is urgently needed due to the recent maintenance of our upstream.

During the maintenance process, there may be interruptions, timeouts and probable downtimes of the network infrastructure - as we also have to work on the failover principle and adapt and test all or optimal options.

--

Update from 20.10 - 03:57:

We have now applied our optimisations to our routers and tested VRRP. Our configurations are correct and have largely been implemented.

Apparently there is a NAT problem with our upstream, which means that the failover is not 100% effective. We are still waiting for feedback from our upstream in order to clarify the problem and possibly rectify it. An answer is pending.

Once we have received the response from our upstream, we will continue our work at night.

  • Our current upstream obviously doesn't want to identify and fix the problem.

    We will be changing our provider in the coming week and will schedule a new maintenance appointment.

  • Past Incidents

    Sunday 8th January 2023

    No incidents reported

    Saturday 7th January 2023

    No incidents reported

    Friday 6th January 2023

    No incidents reported

    Thursday 5th January 2023

    No incidents reported

    Wednesday 4th January 2023

    No incidents reported

    Tuesday 3rd January 2023

    No incidents reported

    Monday 2nd January 2023

    No incidents reported

    Sunday 1st January 2023

    No incidents reported

    Saturday 31st December 2022

    No incidents reported

    Friday 30th December 2022

    No incidents reported

    Thursday 29th December 2022

    No incidents reported

    Wednesday 28th December 2022

    No incidents reported

    Tuesday 27th December 2022

    No incidents reported

    Monday 26th December 2022

    No incidents reported

    Sunday 25th December 2022

    No incidents reported

    Saturday 24th December 2022

    No incidents reported

    Friday 23rd December 2022

    No incidents reported

    Thursday 22nd December 2022

    No incidents reported

    Wednesday 21st December 2022

    No incidents reported

    Tuesday 20th December 2022

    No incidents reported

    Monday 19th December 2022

    No incidents reported

    Sunday 18th December 2022

    No incidents reported

    Saturday 17th December 2022

    No incidents reported

    Friday 16th December 2022

    No incidents reported

    Thursday 15th December 2022

    No incidents reported

    Wednesday 14th December 2022

    No incidents reported

    Tuesday 13th December 2022

    No incidents reported

    Monday 12th December 2022

    No incidents reported

    Sunday 11th December 2022

    No incidents reported

    Saturday 10th December 2022

    No incidents reported

    Friday 9th December 2022

    No incidents reported

    Thursday 8th December 2022

    No incidents reported

    Wednesday 7th December 2022

    No incidents reported

    Tuesday 6th December 2022

    No incidents reported

    Monday 5th December 2022

    SkyLink Datacenter (Eygelshoven, NL) Complete failure of our infrastructure in the SkyLink

    We have detected a failure. We do not have any further information.

    However, contact has already been made with the ISP.

  • All services run optionally.

  • Current bills for the month: November 2022 must be regenerated by us. In addition, current account balances are incorrect, this will be synchronised with the accounting software after running our cron job.

    The Reseller API will also be available again shortly. Some small details will be revised at the same time so that we can publish a new version directly.

    There are currently two other errors on the homepage that are connected to our database. These will be fixed within the next few days, as they do not have a high priority.

    The partner interface will receive a minimalist update from the backend at the same time, regarding invoices and TeamSpeak billing. No change to be seen at this point.

  • There was an outage that hit our entire web infrastructure as well as our database host.

    We have already moved a large part of our web infrastructure to AWS in Frankfurt. We have now set up our database host redundantly.

    The partner interface is available again. However, we are missing some database entries, which we are currently reconstructing with the help of our backups and accounting software. Our homepage is also accessible again; the error was in the database connection. In the meantime, we have been able to stabilise this again. Unfortunately, some database entries are missing here as well, but most of them are already available.

    We will take further measures to prevent or minimise such an incident in the future. Further observations will be made and carried out.

  • Sunday 4th December 2022

    No incidents reported

    Saturday 3rd December 2022

    No incidents reported

    Friday 2nd December 2022

    No incidents reported

    Thursday 1st December 2022

    No incidents reported

    Wednesday 30th November 2022

    No incidents reported

    Tuesday 29th November 2022

    No incidents reported

    Monday 28th November 2022

    No incidents reported

    Sunday 27th November 2022

    No incidents reported

    Saturday 26th November 2022

    No incidents reported

    Friday 25th November 2022

    No incidents reported

    Thursday 24th November 2022

    No incidents reported

    Wednesday 23rd November 2022

    No incidents reported

    Tuesday 22nd November 2022

    No incidents reported

    Monday 21st November 2022

    No incidents reported

    Sunday 20th November 2022

    No incidents reported

    Saturday 19th November 2022

    No incidents reported

    Friday 18th November 2022

    No incidents reported

    Thursday 17th November 2022

    No incidents reported

    Wednesday 16th November 2022

    No incidents reported

    Tuesday 15th November 2022

    No incidents reported

    Monday 14th November 2022

    No incidents reported

    Sunday 13th November 2022

    No incidents reported

    Saturday 12th November 2022

    No incidents reported

    Friday 11th November 2022

    No incidents reported

    Thursday 10th November 2022

    No incidents reported