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Stickied Incidents

Sunday 20th October 2024

Core-Network To MT: Extensive customisation of our network

We will be carrying out extensive maintenance work on our network from 20 October 2024 from 00:30 to 02:30.

We are adapting the failover and VRRP principle in more detail, revising all of our routing configurations and commissioning additional backup solutions - in order to be able to provide improved options in the future.

This work is urgently needed due to the recent maintenance of our upstream.

During the maintenance process, there may be interruptions, timeouts and probable downtimes of the network infrastructure - as we also have to work on the failover principle and adapt and test all or optimal options.

--

Update from 20.10 - 03:57:

We have now applied our optimisations to our routers and tested VRRP. Our configurations are correct and have largely been implemented.

Apparently there is a NAT problem with our upstream, which means that the failover is not 100% effective. We are still waiting for feedback from our upstream in order to clarify the problem and possibly rectify it. An answer is pending.

Once we have received the response from our upstream, we will continue our work at night.

  • Our current upstream obviously doesn't want to identify and fix the problem.

    We will be changing our provider in the coming week and will schedule a new maintenance appointment.

  • Past Incidents

    Thursday 7th November 2024

    No incidents reported

    Wednesday 6th November 2024

    No incidents reported

    Tuesday 5th November 2024

    No incidents reported

    Monday 4th November 2024

    No incidents reported

    Sunday 3rd November 2024

    No incidents reported

    Saturday 2nd November 2024

    No incidents reported

    Friday 1st November 2024

    No incidents reported

    Thursday 31st October 2024

    No incidents reported

    Wednesday 30th October 2024

    No incidents reported

    Tuesday 29th October 2024

    No incidents reported

    Monday 28th October 2024

    No incidents reported

    Sunday 27th October 2024

    No incidents reported

    Saturday 26th October 2024

    No incidents reported

    Friday 25th October 2024

    No incidents reported

    Thursday 24th October 2024

    No incidents reported

    Wednesday 23rd October 2024

    No incidents reported

    Tuesday 22nd October 2024

    No incidents reported

    Monday 21st October 2024

    No incidents reported

    Sunday 20th October 2024

    Core-Network To MT: Extensive customisation of our network

    We will be carrying out extensive maintenance work on our network from 20 October 2024 from 00:30 to 02:30.

    We are adapting the failover and VRRP principle in more detail, revising all of our routing configurations and commissioning additional backup solutions - in order to be able to provide improved options in the future.

    This work is urgently needed due to the recent maintenance of our upstream.

    During the maintenance process, there may be interruptions, timeouts and probable downtimes of the network infrastructure - as we also have to work on the failover principle and adapt and test all or optimal options.

    --

    Update from 20.10 - 03:57:

    We have now applied our optimisations to our routers and tested VRRP. Our configurations are correct and have largely been implemented.

    Apparently there is a NAT problem with our upstream, which means that the failover is not 100% effective. We are still waiting for feedback from our upstream in order to clarify the problem and possibly rectify it. An answer is pending.

    Once we have received the response from our upstream, we will continue our work at night.

  • Our current upstream obviously doesn't want to identify and fix the problem.

    We will be changing our provider in the coming week and will schedule a new maintenance appointment.

  • Saturday 19th October 2024

    No incidents reported

    Friday 18th October 2024

    No incidents reported

    Thursday 17th October 2024

    No incidents reported

    Wednesday 16th October 2024

    No incidents reported

    Tuesday 15th October 2024

    No incidents reported

    Monday 14th October 2024

    No incidents reported

    Sunday 13th October 2024

    No incidents reported

    Saturday 12th October 2024

    No incidents reported

    Friday 11th October 2024

    No incidents reported

    Thursday 10th October 2024

    No incidents reported

    Wednesday 9th October 2024

    No incidents reported

    Tuesday 8th October 2024

    No incidents reported

    Monday 7th October 2024

    No incidents reported

    Sunday 6th October 2024

    No incidents reported

    Saturday 5th October 2024

    No incidents reported

    Friday 4th October 2024

    No incidents reported

    Thursday 3rd October 2024

    No incidents reported

    Wednesday 2nd October 2024

    No incidents reported

    Tuesday 1st October 2024

    No incidents reported

    Monday 30th September 2024

    No incidents reported

    Sunday 29th September 2024

    Core-Network Outage of our core02.de-dus

    Our core router 02 at the location: myLoc Düsseldorf has failed.

    There seems to be a problem with the Ceph storage, we are waiting for new information from the data center. A failure of the network infrastructure has not yet been caused.

    Saturday 28th September 2024

    No incidents reported

    Friday 27th September 2024

    myLoc Datacenter (DUS) Unavailability due to upstream maintenance

    Due to upstream maintenance, an important host system is unavailable. All websites and internal services cannot be reached.

    We are waiting for the upstream contact.

  • The maintenance work has been completed. The network seemed to calm down on its own around 11 a.m., everything has been stable since then. Nevertheless, we will continue to monitor and create a new incident if necessary.

  • The maintenance work has already been officially completed. However, there are still problems with individual packages to our routers, which is causing connection problems.

    Everything necessary has been done on our side, we have opened a ticket with our upstream and asked for it to be fixed. We have not yet received a response.

    In order to keep important services available, we will geo-mirror our cluster - this means that all relevant services for e.g. critical infrastructure, important company tools etc. will be routed via several locations to ensure better availability. We will migrate our public services with the geo-cluster in the near future.

    Response from upstream is pending.

  • Apparently a port was deactivated. In the meantime, availability has been restored, but we are still receiving messages from our monitoring system.

    All incidents have now been switched to performance issues until we can consider the problem resolved. Until then, we will continue to monitor our infrastructure.

  • Thursday 26th September 2024

    No incidents reported

    Wednesday 25th September 2024

    No incidents reported

    Tuesday 24th September 2024

    No incidents reported

    Monday 23rd September 2024

    No incidents reported

    Sunday 22nd September 2024

    No incidents reported

    Saturday 21st September 2024

    No incidents reported

    Friday 20th September 2024

    No incidents reported

    Thursday 19th September 2024

    No incidents reported

    Wednesday 18th September 2024

    No incidents reported

    Tuesday 17th September 2024

    No incidents reported

    Monday 16th September 2024

    No incidents reported

    Sunday 15th September 2024

    No incidents reported

    Saturday 14th September 2024

    No incidents reported

    Friday 13th September 2024

    No incidents reported

    Thursday 12th September 2024

    No incidents reported

    Wednesday 11th September 2024

    No incidents reported

    Tuesday 10th September 2024

    No incidents reported

    Monday 9th September 2024

    No incidents reported