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Check for ongoing status updates. Here you can find all information about host systems, data centers, API interfaces and more. Always stay up to date.

Maintenance
Modification of pve03-07

We are making changes to the hardware for pve03-07, including various RAM and hard drive upgrades to increase capacity.

We expect a downtime of 30 minutes per host system.

Start of maintenance: 22/02/2025 01:00 a.m.

Expected end: approx. 06:30 a.m.

Updating the webhosting host systems

We have to update the webhosting host systems to the latest versions and install conditional security updates after two years of operation.

In order to prevent a future security risk, we restart the systems. The downtime per host system is 5-10 minutes.

Start of maintenance: 22/02/2025 05:00 a.m.

Expected end: approx. 07:00 a.m.

Modification of pve16-28

We are making hardware changes for pve16-28, including various RAM and hard drive upgrades to increase capacity. To do this, we will connect all host systems with 2x 40G, which requires changing the network cards for each host.

We anticipate 30 minutes of downtime per host system.

Start of the maintenance work: 22/02/2025 07:00 am.

Estimated end: approx. 12:30 pm.

Maintenance of the network infrastructure and expansion of capacities

On Sunday, 23 February 2025, we will be carrying out urgent network maintenance at the Digital Realty (fka. InterXion) site in Frankfurt.

We are replacing the existing core routers with newer models and expanding the network capacity to 2x 100G.

According to the current status, no downtime is to be expected. Nevertheless, there may be higher latencies and partial packet loss.

Start of maintenance: 23.02.2025 02:30 a.m.

Expected end: approx. 05:00 a.m.

Updating our telephone system

We are updating the procedure in our telephone hotline and making important adjustments that we have noticed in the past.

Our emergency hotline is still available for this maintenance and will direct you to a member of staff.

Start of the maintenance: 24.05.2025 15:00

Expected end: approx. 17:00

The hotline will not be available during this period. We can be reached at any time by e-mail, live chat or WhatsApp.

Past Incidents

Thursday 9th March 2023

No incidents reported

Wednesday 8th March 2023

No incidents reported

Tuesday 7th March 2023

No incidents reported

Monday 6th March 2023

No incidents reported

Sunday 5th March 2023

No incidents reported

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

No incidents reported

Thursday 2nd March 2023

No incidents reported

Wednesday 1st March 2023

No incidents reported

Tuesday 28th February 2023

No incidents reported

Monday 27th February 2023

No incidents reported

Sunday 26th February 2023

No incidents reported

Saturday 25th February 2023

No incidents reported

Friday 24th February 2023

No incidents reported

Thursday 23rd February 2023

No incidents reported

Wednesday 22nd February 2023

No incidents reported

Tuesday 21st February 2023

Massive power fluctuations

Automated incident reporting

We have detected massive power fluctuations at one of two racks, each lasting between two and six minutes. The impairment of the power voltage is between 13-30%. Measures have already been taken and less critical infrastructure parts have been shut down to avoid an overvoltage.

Further observations are being made.

  • After 24 hours of monitoring, we did not notice any other areas of influence. Incident now closed.

  • We were able to restart the failed servers without any problems.

    According to information from the data centre, it was due to the mains supply, the connection of the UPS took too long - which resulted in the shutdown of some systems. Within seconds, the power flow was back to normal.

    We will observe the further course of events for another 24 hours.

  • Monday 20th February 2023

    No incidents reported

    Sunday 19th February 2023

    No incidents reported

    Saturday 18th February 2023

    No incidents reported

    Friday 17th February 2023

    No incidents reported

    Thursday 16th February 2023

    No incidents reported

    Wednesday 15th February 2023

    No incidents reported

    Tuesday 14th February 2023

    No incidents reported

    Monday 13th February 2023

    No incidents reported

    Sunday 12th February 2023

    No incidents reported

    Saturday 11th February 2023

    No incidents reported

    Friday 10th February 2023

    No incidents reported

    Thursday 9th February 2023

    No incidents reported

    Wednesday 8th February 2023

    No incidents reported

    Tuesday 7th February 2023

    No incidents reported

    Monday 6th February 2023

    SkyLink Datacenter (Eygelshoven, NL) Network problems

    For a few days now, we have been experiencing sporadic network outages, timeouts and packet loss at the marked location.

    We are already in contact with our ISP and are trying to clarify the situation. Currently, our ISP and we have no information about this fact.

    Sunday 5th February 2023

    No incidents reported

    Saturday 4th February 2023

    No incidents reported

    Friday 3rd February 2023

    No incidents reported

    Thursday 2nd February 2023

    No incidents reported

    Wednesday 1st February 2023

    No incidents reported

    Tuesday 31st January 2023

    No incidents reported

    Monday 30th January 2023

    No incidents reported

    Sunday 29th January 2023

    No incidents reported

    Saturday 28th January 2023

    No incidents reported

    Friday 27th January 2023

    No incidents reported

    Thursday 26th January 2023

    Internal (office, internal network, other) Threat in the internal network

    We have detected a threat from various viruses on our internal network.

    We took immediate action and isolated the internal network. Further searches and measures on the part of our technicians were initiated.

  • We have fixed the whole issue on our network level and on all connected devices.

    We have also filed a report with the responsible data protection authority, and after further measures we were unable to detect any misuse of data to third parties.

    We have resumed our activities from 08:00 today and apologise for any inconvenience caused.

    We will continue to closely monitor all network and email activity for another 72 hours. If no further problems occur, we will close this incident.

  • The Trojan could not cause any real damage due to the quick reaction of the employee. We were able to remove it very easily from our network layer.

    We are now starting the isolation of the network and searching further files / folders and connections to the outside. Currently, we do not assume a data protection-relevant case, but we will still make a report today. The quick capping of the external connection could not harm relevant information.

    All connected devices will be searched again from 4 p.m. onwards, provided that no further cases are found - we will confirm this case. However, we will not do any more work today due to the high security risk.

    More information in a few hours.

  • In order to settle any damage, we have stopped the external connection of our office. We have found the cause, it seems to be an email - as requested after a job. After opening the attached documents - despite virus checking - a Trojan seemed to have spread to our network level. After further investigation, we were able to discover the Trojan and are now eliminating it.

  • NTT Global Datacenter FRA1 Move to the NTT Frankfurt

    Our provider for servers in the maincubes has decided to change the data centre. All hardware will be moved to the NTT data centre in Frankfurt.

    This action is necessary to offer a price cap for current services. Otherwise, the respective price would more than skyrocket. This step offers both our provider and ourselves continuous price stability with the same performance.

    In the period between 25.01.2023 22:00 until 26.01.2023 06:00 all affected services are not available.

    All changes only affect the data centre, neither hardware, nor price or other changes such as IP addresses.

    Affected services:

    • KVM root server in maincubes FRA01
    • TeamSpeak instances in maincubes FRA01
    • web054, web021, web022 & web034
    • Nameserver 5
    • Nameserver 6
    • Reseller and Internal API

    Wednesday 25th January 2023

    No incidents reported

    Tuesday 24th January 2023

    No incidents reported

    Monday 23rd January 2023

    No incidents reported

    Sunday 22nd January 2023

    No incidents reported

    Saturday 21st January 2023

    No incidents reported

    Friday 20th January 2023

    No incidents reported

    Thursday 19th January 2023

    No incidents reported

    Wednesday 18th January 2023

    No incidents reported

    Tuesday 17th January 2023

    No incidents reported

    Monday 16th January 2023

    No incidents reported

    Sunday 15th January 2023

    No incidents reported

    Saturday 14th January 2023

    No incidents reported

    Friday 13th January 2023

    No incidents reported

    Thursday 12th January 2023

    No incidents reported

    Wednesday 11th January 2023

    No incidents reported

    Tuesday 10th January 2023

    No incidents reported

    Monday 9th January 2023

    No incidents reported