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Maintenance
Restart - Düsseldorf infrastructure

We are rebooting our infrastructure in Düsseldorf and deploying new updates and security aspects.

The restart is scheduled to take 30 minutes and should not cause any irregularities. During this time, all services running on the infrastructure will be unavailable.

Start: 11.04.2025 - 23:00

Expected end: 11.04.2025 - 23:30

Expansion of the RPKI cluster

We are expanding the RPKI cluster and would like to integrate additional slaves into the cluster. So that we can continue to operate the RPKI certificates.

We currently have a single server in the cluster, which can result in rejection or unavailability of the individual IP networks in the event of failures by our provider. By expanding the cluster, we are addressing this problem and adding two more servers to the cluster - which are operated via multi-sites.

During this period, there may be interruptions to the RPKI certificates. We do not expect this, but we would still like to inform you of any circumstances. Should this be the case, we will always endeavour to deploy the RPKI certificates again immediately.

Start: 15.04.2025 - 01:00 a.m.

Expected end: 15.04.2025 - 03:00 a.m.

Updates for the mail cluster

We will update the mail cluster to the current status and integrate additional security mechanisms in the course of the past updates.

We expect half an hour per node, as we operate nine of them - we assume a maintenance window of five to seven hours.

We carry out the updates in such a way that the availability of a mail server is guaranteed at all times. This means that all important emails can be delivered and sent.

Accordingly, we do not expect any downtime overall.

Start: 17.04.2025 - 01:00 a.m.

Expected end: 17.04.2025 - 08:00 a.m.

Past Incidents

Monday 8th April 2024

No incidents reported

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

No incidents reported

Wednesday 3rd April 2024

No incidents reported

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

No incidents reported

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

No incidents reported

Monday 25th March 2024

No incidents reported

Sunday 24th March 2024

No incidents reported

Saturday 23rd March 2024

No incidents reported

Friday 22nd March 2024

No incidents reported

Thursday 21st March 2024

No incidents reported

Wednesday 20th March 2024

No incidents reported

Tuesday 19th March 2024

No incidents reported

Monday 18th March 2024

No incidents reported

Sunday 17th March 2024

No incidents reported

Saturday 16th March 2024

No incidents reported

Friday 15th March 2024

No incidents reported

Thursday 14th March 2024

No incidents reported

Wednesday 13th March 2024

No incidents reported

Tuesday 12th March 2024

No incidents reported

Monday 11th March 2024

No incidents reported

Sunday 10th March 2024

No incidents reported

Saturday 9th March 2024

No incidents reported

Friday 8th March 2024

No incidents reported

Thursday 7th March 2024

No incidents reported

Wednesday 6th March 2024

No incidents reported

Tuesday 5th March 2024

No incidents reported

Monday 4th March 2024

No incidents reported

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

No incidents reported

Thursday 29th February 2024

No incidents reported

Wednesday 28th February 2024

No incidents reported

Tuesday 27th February 2024

No incidents reported

Monday 26th February 2024

No incidents reported

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

No incidents reported

Thursday 22nd February 2024

No incidents reported

Wednesday 21st February 2024

No incidents reported

Tuesday 20th February 2024

No incidents reported

Monday 19th February 2024

No incidents reported

Sunday 18th February 2024

No incidents reported

Saturday 17th February 2024

No incidents reported

Friday 16th February 2024

No incidents reported

Thursday 15th February 2024

NTT Global Datacenter FRA1 Network failure at the NTT FRA01 site

** Automatic status message **

Since today, at 10:29 a.m., we have been experiencing a network outage on the part of our provider. All services at this location are unavailable.

  • We have carried out long-term observations and have so far found hardly any further problems.

  • Our ISP has just issued the all-clear. However, we will continue to monitor the network for a further 36 hours.

    Below is the translation of the message from our ISP: All services are available again. The cause of the disruption was a large-scale network attack on our infrastructure. This attack caused a disruption to our network infrastructure that initially did not clearly indicate an attack. The duration of the final disruption was therefore due to the fact that the attack did not clearly present itself as an attack and therefore triggered various other disruption messages in different network segments. The attack pattern used in this way is new, which is why our sensor systems did not provide any indication of an ongoing network attack.

    We are currently working on a comprehensive RCA and will provide this to our customers.

    We apologize for the inconvenience at this point. Our aim is to provide our customers with very high availability and network quality. We can only apologize for the fact that we were unable to meet this requirement today.

  • As we suspected, the problem is due to a switch stack - which our local ISP has just confirmed.

    The message that just reached us: Unfortunately, the fault at the FRA1 site continues. The problem here is due to the upstream switch stack. Our network technicians are on site.

  • It seems that there is packet loss to various destinations or routes. The technicians at our ISP are already working on solving the problem.

  • Wednesday 14th February 2024

    No incidents reported

    Tuesday 13th February 2024

    No incidents reported

    Monday 12th February 2024

    No incidents reported

    Sunday 11th February 2024

    No incidents reported

    Saturday 10th February 2024

    No incidents reported

    Friday 9th February 2024

    No incidents reported