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Maintenance
Restart - Düsseldorf infrastructure

We are rebooting our infrastructure in Düsseldorf and deploying new updates and security aspects.

The restart is scheduled to take 30 minutes and should not cause any irregularities. During this time, all services running on the infrastructure will be unavailable.

Start: 11.04.2025 - 23:00

Expected end: 11.04.2025 - 23:30

Expansion of the RPKI cluster

We are expanding the RPKI cluster and would like to integrate additional slaves into the cluster. So that we can continue to operate the RPKI certificates.

We currently have a single server in the cluster, which can result in rejection or unavailability of the individual IP networks in the event of failures by our provider. By expanding the cluster, we are addressing this problem and adding two more servers to the cluster - which are operated via multi-sites.

During this period, there may be interruptions to the RPKI certificates. We do not expect this, but we would still like to inform you of any circumstances. Should this be the case, we will always endeavour to deploy the RPKI certificates again immediately.

Start: 15.04.2025 - 01:00 a.m.

Expected end: 15.04.2025 - 03:00 a.m.

Updates for the mail cluster

We will update the mail cluster to the current status and integrate additional security mechanisms in the course of the past updates.

We expect half an hour per node, as we operate nine of them - we assume a maintenance window of five to seven hours.

We carry out the updates in such a way that the availability of a mail server is guaranteed at all times. This means that all important emails can be delivered and sent.

Accordingly, we do not expect any downtime overall.

Start: 17.04.2025 - 01:00 a.m.

Expected end: 17.04.2025 - 08:00 a.m.

Past Incidents

Monday 14th August 2023

No incidents reported

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

No incidents reported

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

No incidents reported

Tuesday 8th August 2023

No incidents reported

Monday 7th August 2023

No incidents reported

Sunday 6th August 2023

No incidents reported

Saturday 5th August 2023

No incidents reported

Friday 4th August 2023

No incidents reported

Thursday 3rd August 2023

No incidents reported

Wednesday 2nd August 2023

No incidents reported

Tuesday 1st August 2023

No incidents reported

Monday 31st July 2023

Interxion (FFM, DE) Partial inaccessibility at Interxion FRA

Currently, part of our infrastructure at Interxion FRA is inaccessible. We do not have any information on any reasons so far.

We are already in contact with our provider.

  • The problem has been solved.

  • We do not have a clear message yet, however, the accessibility is given again.

  • Sunday 30th July 2023

    No incidents reported

    Saturday 29th July 2023

    Telephone system Telephone system malfunction

    We are experiencing a total failure of our telephone system since Saturday, 07/29/2023. Apparently, our phone numbers are no longer known in the network and are designated as unknown or not assigned.

    We are currently communicating this problem with our provider.

  • The problem has been solved.

  • Unfortunately, it is due to an error of the network operator.

    Our provider was able to identify the problem and is implementing optimized routings to restore connectivity.

  • Friday 28th July 2023

    No incidents reported

    Thursday 27th July 2023

    No incidents reported

    Wednesday 26th July 2023

    No incidents reported

    Tuesday 25th July 2023

    No incidents reported

    Monday 24th July 2023

    No incidents reported

    Sunday 23rd July 2023

    No incidents reported

    Saturday 22nd July 2023

    No incidents reported

    Friday 21st July 2023

    No incidents reported

    Thursday 20th July 2023

    No incidents reported

    Wednesday 19th July 2023

    No incidents reported

    Tuesday 18th July 2023

    No incidents reported

    Monday 17th July 2023

    No incidents reported

    Sunday 16th July 2023

    No incidents reported

    Saturday 15th July 2023

    No incidents reported

    Friday 14th July 2023

    No incidents reported

    Thursday 13th July 2023

    No incidents reported

    Wednesday 12th July 2023

    No incidents reported

    Tuesday 11th July 2023

    No incidents reported

    Monday 10th July 2023

    No incidents reported

    Sunday 9th July 2023

    No incidents reported

    Saturday 8th July 2023

    No incidents reported

    Friday 7th July 2023

    No incidents reported

    Thursday 6th July 2023

    No incidents reported

    Wednesday 5th July 2023

    No incidents reported

    Tuesday 4th July 2023

    No incidents reported

    Monday 3rd July 2023

    No incidents reported

    Sunday 2nd July 2023

    No incidents reported

    Saturday 1st July 2023

    No incidents reported

    Friday 30th June 2023

    No incidents reported

    Thursday 29th June 2023

    No incidents reported

    Wednesday 28th June 2023

    No incidents reported

    Tuesday 27th June 2023

    No incidents reported

    Monday 26th June 2023

    No incidents reported

    Sunday 25th June 2023

    No incidents reported

    Saturday 24th June 2023

    No incidents reported

    Friday 23rd June 2023

    No incidents reported

    Thursday 22nd June 2023

    No incidents reported

    Wednesday 21st June 2023

    Telephone system Increased timeouts

    ** Automatic status message **

    Currently we are experiencing timeouts and higher pings to our placetel PBX. For this reason, we are only available by phone to a very limited extent.

    We will make further observations. The NOC team has also been notified.

  • The problem has been fixed by placetel. Despite this, we will continue to make more detailed observations.

  • Status message on the part of placetel:

    • Identified: We are currently experiencing network issues in one of our data centers. This is affecting telephony services for some of our customers. The problem has been identified and we are working on a solution. We apologize for the inconvenience.

    • Update: We continue to work on fixing this issue.

  • Tuesday 20th June 2023

    No incidents reported

    Monday 19th June 2023

    No incidents reported

    Sunday 18th June 2023

    No incidents reported

    Saturday 17th June 2023

    No incidents reported

    Friday 16th June 2023

    No incidents reported