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Check for ongoing status updates. Here you can find all information about host systems, data centers, API interfaces and more. Always stay up to date.

Past Incidents

Thursday 9th February 2023

No incidents reported

Wednesday 8th February 2023

No incidents reported

Tuesday 7th February 2023

No incidents reported

Monday 6th February 2023

SkyLink Datacenter (Eygelshoven, NL) Network problems

For a few days now, we have been experiencing sporadic network outages, timeouts and packet loss at the marked location.

We are already in contact with our ISP and are trying to clarify the situation. Currently, our ISP and we have no information about this fact.

Sunday 5th February 2023

No incidents reported

Saturday 4th February 2023

No incidents reported

Friday 3rd February 2023

No incidents reported

Thursday 2nd February 2023

No incidents reported

Wednesday 1st February 2023

No incidents reported

Tuesday 31st January 2023

No incidents reported

Monday 30th January 2023

No incidents reported

Sunday 29th January 2023

No incidents reported

Saturday 28th January 2023

No incidents reported

Friday 27th January 2023

No incidents reported

Thursday 26th January 2023

Internal (office, internal network, other) Threat in the internal network

We have detected a threat from various viruses on our internal network.

We took immediate action and isolated the internal network. Further searches and measures on the part of our technicians were initiated.

  • We have fixed the whole issue on our network level and on all connected devices.

    We have also filed a report with the responsible data protection authority, and after further measures we were unable to detect any misuse of data to third parties.

    We have resumed our activities from 08:00 today and apologise for any inconvenience caused.

    We will continue to closely monitor all network and email activity for another 72 hours. If no further problems occur, we will close this incident.

  • The Trojan could not cause any real damage due to the quick reaction of the employee. We were able to remove it very easily from our network layer.

    We are now starting the isolation of the network and searching further files / folders and connections to the outside. Currently, we do not assume a data protection-relevant case, but we will still make a report today. The quick capping of the external connection could not harm relevant information.

    All connected devices will be searched again from 4 p.m. onwards, provided that no further cases are found - we will confirm this case. However, we will not do any more work today due to the high security risk.

    More information in a few hours.

  • In order to settle any damage, we have stopped the external connection of our office. We have found the cause, it seems to be an email - as requested after a job. After opening the attached documents - despite virus checking - a Trojan seemed to have spread to our network level. After further investigation, we were able to discover the Trojan and are now eliminating it.

  • NTT Global Datacenter FRA1 Move to the NTT Frankfurt

    Our provider for servers in the maincubes has decided to change the data centre. All hardware will be moved to the NTT data centre in Frankfurt.

    This action is necessary to offer a price cap for current services. Otherwise, the respective price would more than skyrocket. This step offers both our provider and ourselves continuous price stability with the same performance.

    In the period between 25.01.2023 22:00 until 26.01.2023 06:00 all affected services are not available.

    All changes only affect the data centre, neither hardware, nor price or other changes such as IP addresses.

    Affected services:

    • KVM root server in maincubes FRA01
    • TeamSpeak instances in maincubes FRA01
    • web054, web021, web022 & web034
    • Nameserver 5
    • Nameserver 6
    • Reseller and Internal API

    Wednesday 25th January 2023

    No incidents reported

    Tuesday 24th January 2023

    No incidents reported

    Monday 23rd January 2023

    No incidents reported

    Sunday 22nd January 2023

    No incidents reported

    Saturday 21st January 2023

    No incidents reported

    Friday 20th January 2023

    No incidents reported

    Thursday 19th January 2023

    No incidents reported

    Wednesday 18th January 2023

    No incidents reported

    Tuesday 17th January 2023

    No incidents reported

    Monday 16th January 2023

    No incidents reported

    Sunday 15th January 2023

    No incidents reported

    Saturday 14th January 2023

    No incidents reported

    Friday 13th January 2023

    No incidents reported

    Thursday 12th January 2023

    No incidents reported

    Wednesday 11th January 2023

    No incidents reported

    Tuesday 10th January 2023

    No incidents reported

    Monday 9th January 2023

    No incidents reported

    Sunday 8th January 2023

    No incidents reported

    Saturday 7th January 2023

    No incidents reported

    Friday 6th January 2023

    No incidents reported

    Thursday 5th January 2023

    No incidents reported

    Wednesday 4th January 2023

    No incidents reported

    Tuesday 3rd January 2023

    No incidents reported

    Monday 2nd January 2023

    No incidents reported

    Sunday 1st January 2023

    No incidents reported

    Saturday 31st December 2022

    No incidents reported

    Friday 30th December 2022

    No incidents reported

    Thursday 29th December 2022

    No incidents reported

    Wednesday 28th December 2022

    No incidents reported

    Tuesday 27th December 2022

    No incidents reported

    Monday 26th December 2022

    No incidents reported

    Sunday 25th December 2022

    No incidents reported

    Saturday 24th December 2022

    No incidents reported

    Friday 23rd December 2022

    No incidents reported

    Thursday 22nd December 2022

    No incidents reported

    Wednesday 21st December 2022

    No incidents reported

    Tuesday 20th December 2022

    No incidents reported

    Monday 19th December 2022

    No incidents reported

    Sunday 18th December 2022

    No incidents reported

    Saturday 17th December 2022

    No incidents reported

    Friday 16th December 2022

    No incidents reported

    Thursday 15th December 2022

    No incidents reported

    Wednesday 14th December 2022

    No incidents reported

    Tuesday 13th December 2022

    No incidents reported

    Monday 12th December 2022

    No incidents reported