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Maintenance
Restart - Düsseldorf infrastructure

We are rebooting our infrastructure in Düsseldorf and deploying new updates and security aspects.

The restart is scheduled to take 30 minutes and should not cause any irregularities. During this time, all services running on the infrastructure will be unavailable.

Start: 11.04.2025 - 23:00

Expected end: 11.04.2025 - 23:30

Expansion of the RPKI cluster

We are expanding the RPKI cluster and would like to integrate additional slaves into the cluster. So that we can continue to operate the RPKI certificates.

We currently have a single server in the cluster, which can result in rejection or unavailability of the individual IP networks in the event of failures by our provider. By expanding the cluster, we are addressing this problem and adding two more servers to the cluster - which are operated via multi-sites.

During this period, there may be interruptions to the RPKI certificates. We do not expect this, but we would still like to inform you of any circumstances. Should this be the case, we will always endeavour to deploy the RPKI certificates again immediately.

Start: 15.04.2025 - 01:00 a.m.

Expected end: 15.04.2025 - 03:00 a.m.

Updates for the mail cluster

We will update the mail cluster to the current status and integrate additional security mechanisms in the course of the past updates.

We expect half an hour per node, as we operate nine of them - we assume a maintenance window of five to seven hours.

We carry out the updates in such a way that the availability of a mail server is guaranteed at all times. This means that all important emails can be delivered and sent.

Accordingly, we do not expect any downtime overall.

Start: 17.04.2025 - 01:00 a.m.

Expected end: 17.04.2025 - 08:00 a.m.

Past Incidents

Wednesday 25th December 2024

TeamSpeak-Instances / -Servers Packet loss to the TeamSpeak instances in Düsseldorf

We notice that our two instance nodes have various network problems after a live migration to a larger host system. We have currently identified various route problems that are not arriving correctly - in addition, traceroutes and various MTRs are not producing any results apart from ICMP distortions in some cases.

We are continuing to look into the problem.

  • We were unable to detect any further abnormalities over 24 hours. It was therefore due to the incorrectly set MAC addresses.

    We would like to apologise to you for this error, such things should not happen.

  • The problem has been found. We were able to trace it back to individual MAC addresses that were set the same in the respective interface.

    We regenerated and reassigned the MACs. We also restarted the affected VMs. Observations are still being made.

  • Tuesday 24th December 2024

    No incidents reported

    Monday 23rd December 2024

    NTT Global Datacenter FRA1 Network fault in NTT

    We do not yet have any information on the fault in the NTT.

  • The network was stable again at around 02:27. All pings and tests are in the normal range and services are no longer affected.

    We continue to monitor our part. An RCA / post mortem from our partner will follow.

  • It seems to be more long-lasting. So far there is no ETA, statement or similar.

    We are continuing to monitor excessively and are waiting for further results. Pings and various tests are going through, but not fully but only partially with a latency of over 250ms.

  • The connections have been partially working since 22:07. Fundamentally, there is no recognisable stability.

    We are still waiting for a statement and a solution to the problem.

  • Schleyer-EDV Plesk error

    Due to a Plesk error, our websites are currently not or only partially accessible.

    We are already investigating the problem.

  • We were able to fix the Plesk problem. However, due to the network problems in NTT, part of our database cluster is inaccessible, which is why some connections are still not working.

  • Sunday 22nd December 2024

    No incidents reported

    Saturday 21st December 2024

    No incidents reported

    Friday 20th December 2024

    No incidents reported

    Thursday 19th December 2024

    No incidents reported

    Wednesday 18th December 2024

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    Tuesday 17th December 2024

    No incidents reported

    Monday 16th December 2024

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    Sunday 15th December 2024

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    Saturday 14th December 2024

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    Wednesday 11th December 2024

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    Tuesday 10th December 2024

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    Monday 9th December 2024

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    Saturday 30th November 2024

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    Tuesday 29th October 2024

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    Monday 28th October 2024

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    Sunday 27th October 2024

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