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Check for ongoing status updates. Here you can find all information about host systems, data centers, API interfaces and more. Always stay up to date.

Maintenance
Modification of pve03-07

We are making changes to the hardware for pve03-07, including various RAM and hard drive upgrades to increase capacity.

We expect a downtime of 30 minutes per host system.

Start of maintenance: 22/02/2025 01:00 a.m.

Expected end: approx. 06:30 a.m.

Updating the webhosting host systems

We have to update the webhosting host systems to the latest versions and install conditional security updates after two years of operation.

In order to prevent a future security risk, we restart the systems. The downtime per host system is 5-10 minutes.

Start of maintenance: 22/02/2025 05:00 a.m.

Expected end: approx. 07:00 a.m.

Modification of pve16-28

We are making hardware changes for pve16-28, including various RAM and hard drive upgrades to increase capacity. To do this, we will connect all host systems with 2x 40G, which requires changing the network cards for each host.

We anticipate 30 minutes of downtime per host system.

Start of the maintenance work: 22/02/2025 07:00 am.

Estimated end: approx. 12:30 pm.

Maintenance of the network infrastructure and expansion of capacities

On Sunday, 23 February 2025, we will be carrying out urgent network maintenance at the Digital Realty (fka. InterXion) site in Frankfurt.

We are replacing the existing core routers with newer models and expanding the network capacity to 2x 100G.

According to the current status, no downtime is to be expected. Nevertheless, there may be higher latencies and partial packet loss.

Start of maintenance: 23.02.2025 02:30 a.m.

Expected end: approx. 05:00 a.m.

Updating our telephone system

We are updating the procedure in our telephone hotline and making important adjustments that we have noticed in the past.

Our emergency hotline is still available for this maintenance and will direct you to a member of staff.

Start of the maintenance: 24.05.2025 15:00

Expected end: approx. 17:00

The hotline will not be available during this period. We can be reached at any time by e-mail, live chat or WhatsApp.

Past Incidents

Tuesday 29th October 2024

No incidents reported

Monday 28th October 2024

No incidents reported

Sunday 27th October 2024

No incidents reported

Saturday 26th October 2024

No incidents reported

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

No incidents reported

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

Core-Network To MT: Extensive customisation of our network

We will be carrying out extensive maintenance work on our network from 20 October 2024 from 00:30 to 02:30.

We are adapting the failover and VRRP principle in more detail, revising all of our routing configurations and commissioning additional backup solutions - in order to be able to provide improved options in the future.

This work is urgently needed due to the recent maintenance of our upstream.

During the maintenance process, there may be interruptions, timeouts and probable downtimes of the network infrastructure - as we also have to work on the failover principle and adapt and test all or optimal options.

--

Update from 20.10 - 03:57:

We have now applied our optimisations to our routers and tested VRRP. Our configurations are correct and have largely been implemented.

Apparently there is a NAT problem with our upstream, which means that the failover is not 100

  • Our current upstream obviously doesn't want to identify and fix the problem.

    We will be changing our provider in the coming week and will schedule a new maintenance appointment.

  • Saturday 19th October 2024

    No incidents reported

    Friday 18th October 2024

    No incidents reported

    Thursday 17th October 2024

    No incidents reported

    Wednesday 16th October 2024

    No incidents reported

    Tuesday 15th October 2024

    No incidents reported

    Monday 14th October 2024

    No incidents reported

    Sunday 13th October 2024

    No incidents reported

    Saturday 12th October 2024

    No incidents reported

    Friday 11th October 2024

    No incidents reported

    Thursday 10th October 2024

    No incidents reported

    Wednesday 9th October 2024

    No incidents reported

    Tuesday 8th October 2024

    No incidents reported

    Monday 7th October 2024

    No incidents reported

    Sunday 6th October 2024

    No incidents reported

    Saturday 5th October 2024

    No incidents reported

    Friday 4th October 2024

    No incidents reported

    Thursday 3rd October 2024

    No incidents reported

    Wednesday 2nd October 2024

    No incidents reported

    Tuesday 1st October 2024

    No incidents reported

    Monday 30th September 2024

    No incidents reported

    Sunday 29th September 2024

    Core-Network Outage of our core02.de-dus

    Our core router 02 at the location: myLoc Düsseldorf has failed.

    There seems to be a problem with the Ceph storage, we are waiting for new information from the data center. A failure of the network infrastructure has not yet been caused.

    Saturday 28th September 2024

    No incidents reported

    Friday 27th September 2024

    myLoc Datacenter (DUS) Unavailability due to upstream maintenance

    Due to upstream maintenance, an important host system is unavailable. All websites and internal services cannot be reached.

    We are waiting for the upstream contact.

  • The maintenance work has been completed. The network seemed to calm down on its own around 11 a.m., everything has been stable since then. Nevertheless, we will continue to monitor and create a new incident if necessary.

  • The maintenance work has already been officially completed. However, there are still problems with individual packages to our routers, which is causing connection problems.

    Everything necessary has been done on our side, we have opened a ticket with our upstream and asked for it to be fixed. We have not yet received a response.

    In order to keep important services available, we will geo-mirror our cluster - this means that all relevant services for e.g. critical infrastructure, important company tools etc. will be routed via several locations to ensure better availability. We will migrate our public services with the geo-cluster in the near future.

    Response from upstream is pending.

  • Apparently a port was deactivated. In the meantime, availability has been restored, but we are still receiving messages from our monitoring system.

    All incidents have now been switched to performance issues until we can consider the problem resolved. Until then, we will continue to monitor our infrastructure.

  • Thursday 26th September 2024

    No incidents reported

    Wednesday 25th September 2024

    No incidents reported

    Tuesday 24th September 2024

    No incidents reported

    Monday 23rd September 2024

    No incidents reported

    Sunday 22nd September 2024

    No incidents reported

    Saturday 21st September 2024

    No incidents reported

    Friday 20th September 2024

    No incidents reported

    Thursday 19th September 2024

    No incidents reported

    Wednesday 18th September 2024

    No incidents reported

    Tuesday 17th September 2024

    No incidents reported

    Monday 16th September 2024

    No incidents reported

    Sunday 15th September 2024

    No incidents reported

    Saturday 14th September 2024

    No incidents reported

    Friday 13th September 2024

    No incidents reported

    Thursday 12th September 2024

    No incidents reported

    Wednesday 11th September 2024

    No incidents reported

    Tuesday 10th September 2024

    No incidents reported

    Monday 9th September 2024

    No incidents reported

    Sunday 8th September 2024

    No incidents reported

    Saturday 7th September 2024

    No incidents reported

    Friday 6th September 2024

    No incidents reported

    Thursday 5th September 2024

    No incidents reported

    Wednesday 4th September 2024

    No incidents reported

    Tuesday 3rd September 2024

    No incidents reported

    Monday 2nd September 2024

    No incidents reported

    Sunday 1st September 2024

    No incidents reported

    Saturday 31st August 2024

    No incidents reported