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Past Incidents

Wednesday 20th December 2023

NTT Global Datacenter FRA1 Maintainance: Internal relocation at NTT (DE)

We would like to announce a new maintenance window for our location in NTT, Frankfurt am Main (DE).

For economic reasons, we have to move internally to another rack. In addition, we need to update all IP addresses - which we will inform you about separately. This move is of full importance to us, due to previous issues with our provider. We have been in contact with a new provider for several months and can now take the plunge so that we can improve other network-specific aspects. In the new rack we have better peering, lower latencies and eliminate our minimal packet loss.

The move has been scheduled for 20 December 2023 in the night from 01:00 to 05:30.

  • We were able to complete the maintenance work at around 04:40. There were no complications.

  • To the TeamSpeak instances at the location:

    We have already carried out the migration, which went without any complications. All data has been restored and the IPv4 address can now also be called up in all administration interfaces. Otherwise, we have not made any changes.

    To the KVM root servers at the site:

    We have already migrated approx. 30% of all existing servers, which has gone without any complications so far. All data has been restored and the IP addresses of the previously migrated servers are already available in all administration interfaces.

    To the dedicated servers, colocation & housing at the site:

    We have already been able to move half a rack and have not experienced any further problems. The relocated systems are running without any complications and the IP addresses can now be accessed by all customers in all administration interfaces.

  • Tuesday 19th December 2023

    No incidents reported

    Monday 18th December 2023

    No incidents reported

    Sunday 17th December 2023

    No incidents reported

    Saturday 16th December 2023

    No incidents reported

    Friday 15th December 2023

    No incidents reported

    Thursday 14th December 2023

    No incidents reported

    Wednesday 13th December 2023

    No incidents reported

    Tuesday 12th December 2023

    No incidents reported

    Monday 11th December 2023

    No incidents reported

    Sunday 10th December 2023

    No incidents reported

    Saturday 9th December 2023

    No incidents reported

    Friday 8th December 2023

    No incidents reported

    Thursday 7th December 2023

    No incidents reported

    Wednesday 6th December 2023

    No incidents reported

    Tuesday 5th December 2023

    No incidents reported

    Monday 4th December 2023

    No incidents reported

    Sunday 3rd December 2023

    No incidents reported

    Saturday 2nd December 2023

    No incidents reported

    Friday 1st December 2023

    No incidents reported

    Thursday 30th November 2023

    Core-Network Longer packet loss detected

    ** Manual incident **

    We have now measured an average packet loss of 6.46% in NTT FRA01 (DE) for several hours (four hours and 36 minutes to be precise). This value fluctuates between 2.63% and 11.71%.

    So far we have no information available.

    Explanation of the incident report: If a packet loss of more than 10.00% is measured over a period of 10 minutes, our system automatically triggers an alarm. For this reason, we have reported the manual incident.

  • In the meantime, we can say that the network has obviously continued to stabilise.

    Results from our provider are still pending.

  • Wednesday 29th November 2023

    No incidents reported

    Tuesday 28th November 2023

    No incidents reported

    Monday 27th November 2023

    No incidents reported

    Sunday 26th November 2023

    No incidents reported

    Saturday 25th November 2023

    No incidents reported

    Friday 24th November 2023

    No incidents reported

    Thursday 23rd November 2023

    No incidents reported

    Wednesday 22nd November 2023

    No incidents reported

    Tuesday 21st November 2023

    No incidents reported

    Monday 20th November 2023

    No incidents reported

    Sunday 19th November 2023

    No incidents reported

    Saturday 18th November 2023

    No incidents reported

    Friday 17th November 2023

    No incidents reported

    Thursday 16th November 2023

    No incidents reported

    Wednesday 15th November 2023

    No incidents reported

    Tuesday 14th November 2023

    No incidents reported

    Monday 13th November 2023

    No incidents reported

    Sunday 12th November 2023

    No incidents reported

    Saturday 11th November 2023

    No incidents reported

    Friday 10th November 2023

    No incidents reported

    Thursday 9th November 2023

    No incidents reported

    Wednesday 8th November 2023

    No incidents reported

    Tuesday 7th November 2023

    No incidents reported

    Monday 6th November 2023

    No incidents reported

    Sunday 5th November 2023

    No incidents reported

    Saturday 4th November 2023

    No incidents reported

    Friday 3rd November 2023

    No incidents reported

    Thursday 2nd November 2023

    No incidents reported

    Wednesday 1st November 2023

    No incidents reported

    Tuesday 31st October 2023

    No incidents reported

    Monday 30th October 2023

    No incidents reported

    Sunday 29th October 2023

    No incidents reported

    Saturday 28th October 2023

    No incidents reported

    Friday 27th October 2023

    No incidents reported

    Thursday 26th October 2023

    No incidents reported

    Wednesday 25th October 2023

    No incidents reported

    Tuesday 24th October 2023

    No incidents reported

    Monday 23rd October 2023

    No incidents reported

    Sunday 22nd October 2023

    No incidents reported

    Saturday 21st October 2023

    DDoS-Protection (aurologic) Connection problems on the part of aurologic

    Our system has just detected a connection failure.

    We do not have any information yet.

  • The problem was fixed four minutes later. The functionality of the network has been restored.