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Stickied Incidents

Sunday 20th October 2024

Core-Network To MT: Extensive customisation of our network

We will be carrying out extensive maintenance work on our network from 20 October 2024 from 00:30 to 02:30.

We are adapting the failover and VRRP principle in more detail, revising all of our routing configurations and commissioning additional backup solutions - in order to be able to provide improved options in the future.

This work is urgently needed due to the recent maintenance of our upstream.

During the maintenance process, there may be interruptions, timeouts and probable downtimes of the network infrastructure - as we also have to work on the failover principle and adapt and test all or optimal options.

--

Update from 20.10 - 03:57:

We have now applied our optimisations to our routers and tested VRRP. Our configurations are correct and have largely been implemented.

Apparently there is a NAT problem with our upstream, which means that the failover is not 100% effective. We are still waiting for feedback from our upstream in order to clarify the problem and possibly rectify it. An answer is pending.

Once we have received the response from our upstream, we will continue our work at night.

  • Our current upstream obviously doesn't want to identify and fix the problem.

    We will be changing our provider in the coming week and will schedule a new maintenance appointment.

  • Past Incidents

    Friday 31st March 2023

    No incidents reported

    Thursday 30th March 2023

    No incidents reported

    Wednesday 29th March 2023

    No incidents reported

    Tuesday 28th March 2023

    No incidents reported

    Monday 27th March 2023

    No incidents reported

    Sunday 26th March 2023

    No incidents reported

    Saturday 25th March 2023

    No incidents reported

    Friday 24th March 2023

    No incidents reported

    Thursday 23rd March 2023

    No incidents reported

    Wednesday 22nd March 2023

    No incidents reported

    Tuesday 21st March 2023

    Webhosting Webhosting (vweb01) and Mailserver (Exchange)

    We are currently experiencing a massive spam outrage against our services and our mail server. As a result, our vweb01 has been entered on all spam hosts, and our company mailboxes are also receiving a large number of mails from dubious registrations and newsletter applications. We have been able to block most of the incoming mails with the help of spam policies.

    We will continue to remedy this with the help of LUMASERV, Plesk and Exchange and will publish further status updates.

  • We could not identify any further problems.

  • Around 15:00 we disconnected the network connection to the outside in cooperation with LUMASERV. During this disconnection, the problem with our vweb01 was solved in the meantime. We have also made further security-relevant configurations to avoid such incidents in the future.

    The availability of the services is available to you again without any problems. At the same time, we are making further diagnoses to determine how this incident occurred. In the meantime, our e-mail services are also available again without any other incidents.

    We will monitor the progress over the next 48 hours.

  • Monday 20th March 2023

    No incidents reported

    Sunday 19th March 2023

    No incidents reported

    Saturday 18th March 2023

    No incidents reported

    Friday 17th March 2023

    No incidents reported

    Thursday 16th March 2023

    No incidents reported

    Wednesday 15th March 2023

    No incidents reported

    Tuesday 14th March 2023

    No incidents reported

    Monday 13th March 2023

    No incidents reported

    Sunday 12th March 2023

    No incidents reported

    Saturday 11th March 2023

    No incidents reported

    Friday 10th March 2023

    No incidents reported

    Thursday 9th March 2023

    No incidents reported

    Wednesday 8th March 2023

    No incidents reported

    Tuesday 7th March 2023

    No incidents reported

    Monday 6th March 2023

    No incidents reported

    Sunday 5th March 2023

    No incidents reported

    Saturday 4th March 2023

    No incidents reported

    Friday 3rd March 2023

    No incidents reported

    Thursday 2nd March 2023

    No incidents reported

    Wednesday 1st March 2023

    No incidents reported

    Tuesday 28th February 2023

    No incidents reported

    Monday 27th February 2023

    No incidents reported

    Sunday 26th February 2023

    No incidents reported

    Saturday 25th February 2023

    No incidents reported

    Friday 24th February 2023

    No incidents reported

    Thursday 23rd February 2023

    No incidents reported

    Wednesday 22nd February 2023

    No incidents reported

    Tuesday 21st February 2023

    Massive power fluctuations

    Automated incident reporting

    We have detected massive power fluctuations at one of two racks, each lasting between two and six minutes. The impairment of the power voltage is between 13-30%. Measures have already been taken and less critical infrastructure parts have been shut down to avoid an overvoltage.

    Further observations are being made.

  • After 24 hours of monitoring, we did not notice any other areas of influence. Incident now closed.

  • We were able to restart the failed servers without any problems.

    According to information from the data centre, it was due to the mains supply, the connection of the UPS took too long - which resulted in the shutdown of some systems. Within seconds, the power flow was back to normal.

    We will observe the further course of events for another 24 hours.

  • Monday 20th February 2023

    No incidents reported

    Sunday 19th February 2023

    No incidents reported

    Saturday 18th February 2023

    No incidents reported

    Friday 17th February 2023

    No incidents reported

    Thursday 16th February 2023

    No incidents reported

    Wednesday 15th February 2023

    No incidents reported

    Tuesday 14th February 2023

    No incidents reported

    Monday 13th February 2023

    No incidents reported

    Sunday 12th February 2023

    No incidents reported

    Saturday 11th February 2023

    No incidents reported

    Friday 10th February 2023

    No incidents reported

    Thursday 9th February 2023

    No incidents reported

    Wednesday 8th February 2023

    No incidents reported

    Tuesday 7th February 2023

    No incidents reported

    Monday 6th February 2023

    SkyLink Datacenter (Eygelshoven, NL) Network problems

    For a few days now, we have been experiencing sporadic network outages, timeouts and packet loss at the marked location.

    We are already in contact with our ISP and are trying to clarify the situation. Currently, our ISP and we have no information about this fact.

    Sunday 5th February 2023

    No incidents reported

    Saturday 4th February 2023

    No incidents reported

    Friday 3rd February 2023

    No incidents reported

    Thursday 2nd February 2023

    No incidents reported

    Wednesday 1st February 2023

    No incidents reported

    Tuesday 31st January 2023

    No incidents reported