We have experienced several disruptions to internal services.
This affects the following services:
- Mail server (incoming)
- Other communication services
- Team management interface
- Telephone system
The fault has been present on the incoming mail server for about two days. E-mails are delivered to the service, but not forwarded to our mailboxes. Accordingly, no replies are possible from our side. The same applies to our telephone system and other contact options.
We are working hard to find a solution, but it will take some time.
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Your request must be processed urgently? We are already represented via our contact form and social media channels and are waiting for an answer from you.
After 48 hours of further observation, we could not detect any new errors or other problems.
Incident is hereby closed.
After more than 24 hours, we could not find the error. We removed the redirection route, as no mailboxes were accessible.
We set up our incoming mail server again and removed the redirection route. So that actually the delivery of emails to our mailboxes should be running again. Some tests are currently still running, partly we could conditionally reach our mailboxes from external services.
In the meantime, our team management interface is available again. The reason for this was already known and was due to a misconfigured file. However, restrictions are still to be expected there as well.
The telephone system is partially back in operation, a complete functionality can not yet be guaranteed - because our internal network seems to be very busy. This should resolve itself within the next few hours. Starting tomorrow, we expect full availability within our business hours.
We set up redirection for incoming emails. It can take up to 24 hours for the redirection to be properly active due to DNS changes.
The telephone system has been given a reputation by the provider, so that an older status results. However, we do not yet know how it looks in the part.
